hotel information and policies

California Privacy Policy

Napa Valley Lodge has developed this Privacy Policy out of respect for the privacy of our hotel guests and visitors to our Website. This policy describes the personal information we collect, use, and disclose about hotel guests and individuals who visit or interact with this Website. This policy applies only to California residents who are natural persons; it does not apply to any entities (whether business, non-profit or governmental) or to any person who is not a California resident. For our general privacy policy, please click HERE.

Whenever you visit our Website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the Website, book a hotel room through our Website, request information, or use any of the other interactive portions of the Website. Through this Website, we will collect information that can identify you and/or your activity.

And whenever you communicate, interact or do business with us, whether online or at any of our hotels (including as a hotel guest or when you plan an event at one of our hotels), we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

Napa Valley Lodge may collect the following categories of personal information about you based on your specific transactions and interactions with Napa Valley Lodge, the Website, or one of our hotels. 

Categories of Personal Information:

Contact Information: Name, mailing address, email address, phone number, company affiliation
Commercial Information: Dates of stay, special requests, preferences
Demographic Information: Geographic location, date of birth, anniversary date, traveler companion information
Financial Payment Information: Credit card and/or debit card details, bank information
Geolocation Data: IP address
Internet Activity: Date and time of your visit to hotel website, webpages visited, links clicked on the website, browser ID, browser type, device ID, operating system, form information downloaded, domain name from which our site was accessed, cookies
Social Media Details: Social media account information, profile pictures or posts
Surveillance: For your safety and security, images and video recordings collected while visiting a property, where permitted by applicable law
Traveler Information: Information about travel companions, license plates

Sources From Which Information Received:

We collect Personal Data in a variety of ways, including when you:
Confirm a reservation, stay at a property, attend an event, sign up for promotional offers and sweepstakes, provide comments and feedback directly or through third party websites, communicate with us, share your photos, purchase a gift card, from social media, visit our website, apply for career opportunities.

Business Purpose(s) for Which Information is Used:

• Responding to inquiries through the website
• Booking, assisting with and providing services with hotel, restaurant, spa or other business outlet on property
• Assisting with post-departure of booked services with hotel, restaurant, spa or other business outlet on property
• Fulfilling gift card and retail purchases
• To communicate with you in conjunction with a reservation (including e-mail and SMS)
• To send you promotional offers, newsletters and other marketing communications about the hotel, restaurant, spa or other business outlet on property and our affiliated hotels, restaurants or spas
• Verifying and responding to consumer requests
• Distributing surveys regarding your experience
• Improving the Website experience for all visitors
• Understanding the demographics of our Website visitors
• Operating and maintaining the Website
• Detecting security incidents and protecting against malicious or illegal activity and prosecuting those responsible
• Debugging to identify and repair errors that impair existing intended functionality of the website
• Payment processing
• Safety and security measures

Disclosure of Personal Information:

(Third parties to whom information was disclosed in the last 12 months)

We may share this information with the following categories of third parties: website hosting service, vendor that provides services related to booking confirmation and registration, guest communication via text message and email, vendor that provides data analytics, vendor that provides post-stay surveys, payment processing and financial services companies, vendor that provides order fulfillment and delivery, vendor that provides sweepstake and promotional contests, third party advertising and marketing service providers, and information technology; and when required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

Categories of personal information disclosed to third party service providers, for operational business purposes.

• Contact Information
• Commercial Information
• Demographic Information
• Geolocation Data
• Internet Activity
• Social Media Details
• Traveler Information

We do not share the following Personal Information with any third party, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

• Surveillance
• Financial Payment Information

Do we sell any of your personal information?
Napa Valley Lodge does NOT and will not sell your personal information, including the data of any minors. We do not sell or otherwise trade the personal information that we collect from our site visitors at any point or under any circumstance.  

Use of cookies and other tracking technologies
Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Compile data about site traffic to offer a better Website experience
• Understand and save visitor preferences for future visits

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.
Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

Your Rights as a California Consumer
If you are a California resident, you have the following rights:

• Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
• Right to Access. The right to request, up to 2 times in a 12-month period, that we provide you access to or disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
• Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
• Right to Opt Out. The right to opt-out of the sale of your personal information to third parties;
• The right to designate an authorized agent to submit one of the above requests on your behalf; and
• The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.

How to submit a request
You can submit any of the above 4 types of consumer requests by any of the 2 options below:

• Submit an online request via our privacy request form
• Call our privacy toll-free line at 888-605-0528

How we will verify that it is really you submitting the request
When you submit a Right to Know, Right to Access, or Right to Delete consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, if your sole interaction with us was as a website visitor, then in order to verify your identify, we will need to ask you to provide your name, email, phone number, IP address, device ID, browser ID, and/or cookie ID.

How to authorize an agent to act on your behalf
You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.

Responding to your Right to Know, Right to Access, and Right to Delete requests
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Other California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. However, Napa Valley Lodge does not share your personal information with our affiliates or third parties for their use in marketing to you.

Children under the age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

How we protect the information that we collect
The protection of the information that we collect about visitors to this Website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

Consumers with disabilities
This policy is in a form that is accessible to consumers with disabilities. For more information on our website accessibility, CLICK HERE. 

Questions about this policy
If you have any questions about this Privacy Policy, you should contact us by phone at 888-605-0528 or via email at privacy@woodsidehotelgroup.com.

Consent to Terms and Conditions
By using this Website, you consent to all Terms and Conditions expressed in this Privacy Policy.

Changes 
From time to time we may modify and/or update this Privacy Policy and so we encourage you to check back on a regular basis to determine if any changes have been made.

Effective date (last updated on): December 21, 2020

General Privacy Policy

Effective date: December 31, 2019

This General Privacy Policy does not apply to anyone who is a California resident. If you are a California resident, please click HERE for the California Privacy Policy.

Napa Valley Lodge ("us", "we", or "our") operates the https://www.napavalleylodge.com/ website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.napavalleylodge.com/

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Napa Valley Lodge uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Secure Reservations

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by a vendor. While it may appear to be part of the Site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine vendor carefully. All information sent to this site, if in a Secure Socket Layer (SSL) session, is encrypted, protecting against disclosure to third parties.

Retention of Data

Napa Valley Lodge will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Napa Valley Lodge will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Napa Valley Lodge will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Napa Valley Lodge may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Napa Valley Lodge may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Napa Valley Lodge
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Napa Valley Lodge aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes. 

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you 

You have the right to data portability for the information you provide to Napa Valley Lodge. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:  https://www.napavalleylodge.com/contact

Accessibility

You can find detailed information on our website and property accessibility features on our dedicated accessibility page.

Best Rate Guarantee

• True last-minute availability. Secure, simple, fast, and guaranteed.
• No intermediaries, no hassle, booking direct means direct contact with your hotel. You are in control of your reservation.
• Personalized service leads to a more memorable experience for you. Our knowledgeable Napa Valley local experts are here to help create your itinerary and delighted to accommodate your special requests.
• Amendments and changes are easily managed if something unexpected pops up. We’re always around to help!
• No hidden booking fees or surprise costs, what you see is what you get.
• Best Rate Guarantee: If you find a lower published rate within 24 hours of making your reservation on our website for the same date(s), rate plan, and room type, simply call and tell us the website and we will match that site's rate. *
• Access to additional exclusive promotions and packages – sign up for our newsletters and be the first to know!

Be sure to reserve your room on our website or call us at (888) 944-3545 to take advantage of all the benefits of booking direct.

_{*To report a rate discrepancy, please call us directly at (888) 944-3545. This guarantee does not apply to group or negotiated rates, or to rates that are bundled or hidden at the time of booking (i.e. opaque websites such as Hotwire.com). If changes are made to the reservation after booking, the rate is subject to change to the prevailing rate at that time. Further restrictions may apply.}

Resort Fee

None

Lobby Hours

Our lobby is open 24/7.

Check-in / Check-Out Times

Check in - 4pm PST
Check out - Noon PST

Smoking

The hotel is a non-smoking property (including e-cigarettes), and all guest rooms, balconies, and public areas are designated as such. A $400.00 cleaning fee will be applied to the room bill for smoking on the premises.

Group Reservations

Five or more reservations are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

Pets

We welcome service animals in compliance with federal and state laws, however pets are not permitted in the hotel.

Roll Away Bed

Available first come first serve. Maximum one roll away bed per King Bedded room. No roll away bed in double bedded room allowed.

Guest Rooms

There are 55 guest rooms in total. 

Each Room Includes:

• Complimentary Champagne continental breakfast buffet, 7:30 a.m. - 10:00 a.m.
• Complimentary Nespresso Vertuoline in-room coffee machine
• Free WiFi
• Free parking
• Complimentary fresh baked cookies in lobby
• Turn down service upon request
• 24/7 Concierge service
• Fitness room access, 7:00 a.m. – 10:00 p.m.
• Swimming pool access, 7:00 a.m. – 10:00 p.m.
• Bike rentals (first come first serve, upon request)
• Iron and bath amenities, hairdryer, robe, and slippers

Dining

While the hotel doesn’t offer lunch or dinner, there are many restaurant options walking distance from the hotel.

View More 

Room Service

We do not offer room service.

Business Center

Our hotel does not include a business center on the property.

Meeting Facilities

View our facilities here >

Spa

Spa Hours | 8 am – 8 pm & Pool, Whirlpool, Fitness Room Hours | 7 am – 10 pm
Read more about our Spa here >

Pool & Spa Policies

Read our Pool & Spa policies here >

Getting Here

Find out how to find us here >

Nearby Attractions

See what our location has to offer >